Refund Policy
Cancellation and refund policy for Yoyopass digital passes.
1. Tiered Cancellation Policy
| Period | Refund |
|---|---|
| More than 7 days before | 100% |
| Between 3 and 7 days | 50% |
| Less than 72 hours | 0% |
2. How to Request
Contact Yoyopass with: full name, purchase email, purchase reference, and cancellation reason.
3. Process
Refunds are processed via Stripe to the original payment method. Crediting takes 5-15 business days.
4. Force Majeure
4.1. For cancellations due to weather, natural disasters, or other force majeure events, Yoyopass offers rescheduling. Each case is evaluated individually.
4.2. In extraordinary situations, we may offer credit or refund at our discretion.
4.3. If the Operator cancels for non-force majeure reasons, we will coordinate rescheduling or full refund.
5. Non-Refundable
- Requests less than 72 hours before.
- Expired Passes.
- No-show.
- Access denied for non-compliance with Operator rules.
- Fully or partially used Passes.
- Fraudulent use or QR tampering.
6. Consumer Rights
This policy is supplemented by the LFPC. Users may file claims with PROFECO.
7. Contact
privacy@yoyopass.com