Question 1

How does YoYo Pass work?

Accepted Answer

Browse 100+ curated experiences across the Riviera Maya, book online in English or Spanish, pay in USD or MXN, and receive a Digital Pass (a QR-code credential) by email and WhatsApp the moment payment is confirmed. Show the Pass at the venue — no printing required.

Question 2

Is YoYo Pass legitimate?

Accepted Answer

Yes. YoYo Pass is operated by YOYO PASS S.A.P.I. de C.V., a Mexican corporation regulated by PROFECO under the Federal Consumer Protection Law (LFPC). Every listed provider is vetted in person by the YoYo Pass team.

Question 3

When do I receive my tickets?

Accepted Answer

Instantly. The Digital Pass is delivered to your email and WhatsApp as soon as payment is confirmed.

Question 4

Can I cancel or get a refund?

Accepted Answer

Most experiences can be cancelled in advance for a full refund; the exact window is shown on each experience page before checkout, and the refund policy is published at yoyopass.com/legal/refund-policy.

Question 5

What payment methods and currencies are accepted?

Accepted Answer

Cards are processed securely through Stripe, and prices are shown in both USD and MXN.

Question 6

How is YoYo Pass different from Viator or GetYourGuide?

Accepted Answer

YoYo Pass is locally based in Mexico and focused exclusively on Quintana Roo. Providers are vetted in person rather than aggregated from a global feed, and bilingual support comes from a Mexico-based team.

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