Xel-Há All-Inclusive Admission — Playa del Carmen, Quintana Roo

Key facts

Duration

9 hours

Accessibility

For All

Ticket type

Electronic / Mobile

Highlights

• All-You-Can-Eat Buffets
• Giant Slide
• Water Ziplines

What to expect

1. Dress Code & Environmental Care

   Wear a swimsuit, water shoes, and comfortable clothing. Sunscreen and insect repellent must be biodegradable.

2. Accessibility & Restrictions

   Wheelchairs: Accessible (may vary depending on the area or activity). Restrictions: Pets are not allowed, and infant seats are not provided in the transportation.

3. Admission Logistics

   Present your printed voucher and official ID at the Xel-Há ticket booth to redeem your admission.

What's included

• Unlimited snorkeling (gear included)
• All-you-can-eat buffet (Mexican and international cuisine)
• Access to Children's Playground
• Access to all attractions
• Life jackets, inner tubes and bicycles
• Lounge chairs, hammocks and rest areas
• Use of lockers and a towel
• Restrooms, changing rooms and showers

What's not included

• Souvenir
• Photos (available to purchase)
• Hotel pickup and drop-off

From MX$2,359 per person.

Cancellation policy

Refund — More than 7 days before: 100% · Between 3 and 7 days: 50% · Less than 72 hours: 0%. See the Terms & Conditions.

How the QR pass works

1. Book and pay online.
2. Your QR pass arrives by email.
3. Show the QR at the entrance.

Frequently asked questions

How long does Xel-Há All-Inclusive Admission last?

Xel-Há All-Inclusive Admission lasts 9 hours.

What is included in Xel-Há All-Inclusive Admission?

Xel-Há All-Inclusive Admission includes: Unlimited snorkeling (gear included), All-you-can-eat buffet (Mexican and international cuisine), Access to Children's Playground, Access to all attractions, Life jackets, inner tubes and bicycles, Lounge chairs, hammocks and rest areas, Use of lockers and a towel and Restrooms, changing rooms and showers.

Can I cancel Xel-Há All-Inclusive Admission?

Refund — More than 7 days before: 100% · Between 3 and 7 days: 50% · Less than 72 hours: 0%. See the Terms & Conditions.

How does the QR pass work?

Book and pay online. Your QR pass arrives by email. Show the QR at the entrance.

How much does Xel-Há All-Inclusive Admission cost?

Xel-Há All-Inclusive Admission costs from MX$2,359 per person.

Complete your adventure

• Xel-Há Adrenalina Tour — Transportation Included — from MX$3,382
• Xel-Há All-Inclusive Tour — Transportation Included — from MX$3,017
• Xel-Há Afternoon Admission — From 1:00 PM — from MX$1,628
• Tour XEL-HA AFTERNOON (transportation included) 1:00 p.m. — from MX$2,359
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• Xenses Park Admission — from MX$1,628